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Search: Have a question? Find your answer fast.     (Example: How can I use HTML in my broadcasts?) How do I log in to my back office? The DesktopLightning back office, or member's area, is accessible through our easy-to-download software client. It takes about 30 seconds to install or uninstall. To download and install it, please click here. Other Questions In This Section Where can I download the software again? How can I recover my username and password if I lost them? Where did the application go? I had it here on my desktop one minute, but now I can't find it or get it open. How can I run DesktopLightning again? I am connected to the Internet - why won't DesktopLightning connect to your servers?